Data Connect - Not able to connect to Data Connect to retrieve data (503 Error - No Healthy upstream)

Incident Report for Qmatic

Postmortem

Authentication tokens had expired, which have now been renewed.

Posted Jan 06, 2026 - 06:51 UTC

Resolved

This incident has been resolved.
Posted Jan 06, 2026 - 06:48 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 05, 2026 - 20:22 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jan 05, 2026 - 18:53 UTC

Investigating

We’re aware of ongoing issues affecting Data Connect where you are not able to connect via the URL and you will get a 503 Error with No Healthy upstream. Our team is actively investigating and working toward a resolution. We will provide additional updates as soon as more information becomes available.
Posted Jan 05, 2026 - 10:11 UTC
This incident affected: Additional services (Data Connect).