Qmatic Status

All Systems Operational

About This Site

Welcome to the Qmatic Status page. This dashboard provides information on the availability of Qmatic Managed Services, Qmatic Experience Cloud, and related subsystems. View previous scheduled maintenance or incidents here.

News
Great News, Qmatic Aiva has been launched!
Qmatic Aiva is a human-like, multilingual AI voice agent that answers inbound calls 24/7 and integrates seamlessly with Qmatic's appointment booking system. It helps customers book or reschedule appointments by phone, checks real-time availability, and answers frequently asked questions using your knowledge base. By handling routine calls around the clock, Aiva reduces call volume and administrative work, so your teams can focus on more complex cases and higher-value interactions.

Orchestra - Managed Services [qmatic.cloud] Operational

Europe - Orchestra Operational

Europe - Qmatic Web Booking Operational

United States - Orchestra Operational

United States - Qmatic Web Booking Operational

Console Operational

Experience Cloud [qmatic.io] Operational

Europe Operational

United States Operational

Notifications Operational

SMS Operational

E-mail Operational

Additional services Operational

Mobile Ticket Operational

Data Connect Operational

Customer Feedback Premium Operational

Aiva Operational

Support Systems Operational

Zendesk Operational

General Information Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 20, 2026

No incidents reported today.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026

No incidents reported.

Apr 15, 2026

No incidents reported.

Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

Orchestra Managed Services (EU) - Certificate Update

Completed - The scheduled maintenance has been completed.
Apr 8, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 19:00 UTC

Scheduled - Hi!

We will be updating the cloud certificates for Orchestra Managed Services and Qmatic Cloud Solutions (*.qmatic.cloud). No downtime is expected during this process.

If you experience any issues following the update, please contact our support team for assistance.

Sincerely,

The Qmatic Team
Apr 1, 11:40 UTC

Orchestra Managed Services (US) - Certificate Update

Update - The scheduled maintenance has been completed. The certificates have been updated.
Apr 8, 08:01 UTC

Completed - The scheduled maintenance has been completed.
Apr 8, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 07:00 UTC

Scheduled - Hi!

We will be updating the cloud certificates for Orchestra Managed Services and Qmatic Cloud Solutions (*.qmatic.cloud). This will be conducted at 3:00 AM EDT (12:00 AM PDT). No downtime is expected during this process.

If you experience any issues following the update, please contact our support team for assistance.

Sincerely,
The Qmatic Team
Apr 1, 11:46 UTC

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.