All Systems Operational
About This Site
Welcome to the Qmatic Status page. This dashboard provides information on the availability of Qmatic Managed Services, Qmatic Experience Cloud, and related subsystems. View previous scheduled maintenance or incidents here.
News
Great News, Qmatic Aiva has been launched!
Qmatic Aiva is a human-like, multilingual AI voice agent that answers inbound calls 24/7 and integrates seamlessly with Qmatic's appointment booking system. It helps customers book or reschedule appointments by phone, checks real-time availability, and answers frequently asked questions using your knowledge base. By handling routine calls around the clock, Aiva reduces call volume and administrative work, so your teams can focus on more complex cases and higher-value interactions.
Orchestra - Managed Services [qmatic.cloud]
Operational
Europe - Orchestra
Operational
Europe - Qmatic Web Booking
Operational
United States - Orchestra
Operational
United States - Qmatic Web Booking
Operational
Console
Operational
Experience Cloud [qmatic.io]
Operational
Europe
Operational
United States
Operational
Notifications
Operational
SMS
Operational
E-mail
Operational
Additional services
Operational
Mobile Ticket
Operational
Data Connect
Operational
Customer Feedback Premium
Operational
Aiva
Operational
Support Systems
Operational
Zendesk
Operational
General Information
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Qmatic Experience Cloud (EU) Jun 9, 2026 20:30-21:30 UTC
We would like to inform you that we will be performing maintenance on the Qmatic Experience Cloud platform.
When will the maintenance take place?
The maintenance is scheduled for
- Tuesday, June 9th, starting at 21:30 CET, taking approximately 1 hour
- Wednesday, June 10th, starting at 18:00 CET, taking approximately 4 hours.
Will this affect my current setup?
During this time, the Qmatic Experience Cloud applications related to managing visits (Check-In, Serve, Monitor Operations, Reports) will be temporarily unavailable. However, your booking capabilities will remain operational, and your customers will be able to book appointments as usual.
What is included in this update?
The following list does not contain all items, but release highlights, a selection of relevant items regarding the update:
• Stat data improvements for more accurate reporting, including visit recall events now being correctly recognized
• New calling rule options are now available for queues in Business configurations
• Security Improvement: jQuery upgraded in Surface Editor for improved compatibility
• Bug fixes in Check in and Serve
Read more about the updates here.
For more information, please contact our Product & Support teams.
Sincerely,
The Qmatic Team
Posted on May 28, 2026 - 09:45 UTC
When will the maintenance take place?
The maintenance is scheduled for
- Tuesday, June 9th, starting at 21:30 CET, taking approximately 1 hour
- Wednesday, June 10th, starting at 18:00 CET, taking approximately 4 hours.
Will this affect my current setup?
During this time, the Qmatic Experience Cloud applications related to managing visits (Check-In, Serve, Monitor Operations, Reports) will be temporarily unavailable. However, your booking capabilities will remain operational, and your customers will be able to book appointments as usual.
What is included in this update?
The following list does not contain all items, but release highlights, a selection of relevant items regarding the update:
• Stat data improvements for more accurate reporting, including visit recall events now being correctly recognized
• New calling rule options are now available for queues in Business configurations
• Security Improvement: jQuery upgraded in Surface Editor for improved compatibility
• Bug fixes in Check in and Serve
Read more about the updates here.
For more information, please contact our Product & Support teams.
Sincerely,
The Qmatic Team
Posted on May 28, 2026 - 09:45 UTC
Qmatic Experience Cloud (US) Jun 10, 2026 07:30-11:30 UTC
We would like to inform you that we will be performing maintenance on the Qmatic Experience Cloud platform.
When will the maintenance take place?
The maintenance is scheduled for Wednesday, June 10th, from 3:30 AM to 7:30 AM EST.
Will this affect my current setup?
During this time, the Qmatic Experience Cloud applications related to managing visits (Check-In, Serve, Monitor Operations, Reports) will be temporarily unavailable. However, your booking capabilities will remain operational, and your customers will be able to book appointments as usual.
What is included in this update?
The following list does not contain all items, but release highlights, a selection of relevant items regarding the update:
• Stat data improvements for more accurate reporting, including visit recall events now being correctly recognized
• New calling rule options are now available for queues in Business configurations
• Security Improvement: jQuery upgraded in Surface Editor for improved compatibility
• Bug fixes in Check in and Serve
Read more about the updates here.
For more information, please contact our Product & Support teams.
Sincerely,
The Qmatic Team
Posted on May 28, 2026 - 09:57 UTC
When will the maintenance take place?
The maintenance is scheduled for Wednesday, June 10th, from 3:30 AM to 7:30 AM EST.
Will this affect my current setup?
During this time, the Qmatic Experience Cloud applications related to managing visits (Check-In, Serve, Monitor Operations, Reports) will be temporarily unavailable. However, your booking capabilities will remain operational, and your customers will be able to book appointments as usual.
What is included in this update?
The following list does not contain all items, but release highlights, a selection of relevant items regarding the update:
• Stat data improvements for more accurate reporting, including visit recall events now being correctly recognized
• New calling rule options are now available for queues in Business configurations
• Security Improvement: jQuery upgraded in Surface Editor for improved compatibility
• Bug fixes in Check in and Serve
Read more about the updates here.
For more information, please contact our Product & Support teams.
Sincerely,
The Qmatic Team
Posted on May 28, 2026 - 09:57 UTC
Qmatic Experience Cloud (EU) Jun 10, 2026 17:00-21:00 UTC
We would like to inform you that we will be performing maintenance on the Qmatic Experience Cloud platform.
When will the maintenance take place?
The maintenance is scheduled for
- Tuesday, June 9th, starting at 21:30 CET, taking approximately 1 hour
- Wednesday, June 10th, starting at 18:00 CET, taking approximately 4 hours.
Will this affect my current setup?
During this time, the Qmatic Experience Cloud applications related to managing visits (Check-In, Serve, Monitor Operations, Reports) will be temporarily unavailable. However, your booking capabilities will remain operational, and your customers will be able to book appointments as usual.
What is included in this update?
The following list does not contain all items, but release highlights, a selection of relevant items regarding the update:
• Stat data improvements for more accurate reporting, including visit recall events now being correctly recognized
• New calling rule options are now available for queues in Business configurations
• Security Improvement: jQuery upgraded in Surface Editor for improved compatibility
• Bug fixes in Check in and Serve
Read more about the updates here.
For more information, please contact our Product & Support teams.
Sincerely,
The Qmatic Team
Posted on May 28, 2026 - 09:51 UTC
When will the maintenance take place?
The maintenance is scheduled for
- Tuesday, June 9th, starting at 21:30 CET, taking approximately 1 hour
- Wednesday, June 10th, starting at 18:00 CET, taking approximately 4 hours.
Will this affect my current setup?
During this time, the Qmatic Experience Cloud applications related to managing visits (Check-In, Serve, Monitor Operations, Reports) will be temporarily unavailable. However, your booking capabilities will remain operational, and your customers will be able to book appointments as usual.
What is included in this update?
The following list does not contain all items, but release highlights, a selection of relevant items regarding the update:
• Stat data improvements for more accurate reporting, including visit recall events now being correctly recognized
• New calling rule options are now available for queues in Business configurations
• Security Improvement: jQuery upgraded in Surface Editor for improved compatibility
• Bug fixes in Check in and Serve
Read more about the updates here.
For more information, please contact our Product & Support teams.
Sincerely,
The Qmatic Team
Posted on May 28, 2026 - 09:51 UTC